Refund Policy

Any faults or problems with hardware products must be reported immediately by contacting Telcrew. Faulty goods are repaired or replaced free of charge (please see product user manuals for full warranty listing). For those wishing to return unused goods, the products must be returned in sound working condition, undamaged and free from tampering and must be reported within 14 days of receipt of the goods. Any carriage charges incurred on non-faulty items will not be refunded and admin charges may apply. Returns of non-faulty products must have original packaging and be in the same condition as they were sent. Non-faulty goods returned in a open box condition are also subject to a restocking fee of 7%.

Payments made will be refunded in full, less carriage at the discretion of Telcrew. For items that require professional installation, payments are refunded in full less the original charge of installation. Please also note that for all system returns, a system recovery fee may also be charged to have the unit professionally removed. This does not affect your statutory rights.

When returning items, please pack them safely and ensure that they have adequate insurance as the sender is responsible for goods shipped using this method. Please note that Telcrew cannot guarantee refunds on goods sent via a non-trackable method.